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In a post-pandemic world, many of the “what if” questions have been related to COVID-19, so we have compiled a few FAQ’s below. Of course, we are available to further answer your questions, but this is a great place to start. Additional questions should be directed to [email protected]

What happens if I (or my traveling companion or direct relative) tests positive for COVID-19 prior to departure and am unable to travel?​

We understand this is a real concern for many of our clients, which is why we highly recommend travel insurance and why nearly all of our clients elect to insure their trip with a good travel insurance policy that covers the hypotheticals listed below. If you’re booked on a WALLSabout trip, and you have not purchased a travel insurance policy, please contact your WALLS Consultant and/or WALLSabout Travel Concierge.

COVID-19 Hypotheticals

I have an active COVID-19 infection or I tested positive for COVID-19 prior to departure. ​

No problem, we will help you put in a claim on your travel insurance.

My son, who is not traveling with me, has COVID-19 and I need to stay and care for him. ​​

No problem, we will help you put in a claim on your travel insurance.

My husband/wife, who is traveling with me, has tested positive for COVID-19 prior to departure.

No problem, we will help you put in a claim on your travel insurance.

What happens if I’m diagnosed with COVID-19 while traveling?

See Benjamin’s video at the top of this page.

What if I change my mind?​

What if I change my mind and it is 12 months or more prior to my trip?

WALLSabout offers the option for a Client Initiated Transfer: When requested in writing 12 or more months prior to your trip departure date, you may elect to transfer the dates of your trip for any reason and receive full credit (less $500 per person) when a Transfer Agreement is fully executed within 7 days of receipt. This option may only be executed once per booking (you may not transfer a previously transferred booking) and is subject to the then published pricing of the new itinerary at the time of the transfer. Contact your WALLS Consultant and/or WALLSabout Travel Concierge for more information about this process, along with applicable terms and conditions.

What if I change my mind and it is less than 12 months prior to my trip?

As indicated in your WALLSabout Travel Agreement, we highly recommend all WALLSabout travelers to protect their trip against unforeseeable circumstances by purchasing a travel insurance policy. For most, this means a “Traditional Travel Insurance” policy that would cover you for sickness or injury and most unexpected circumstances that would prevent you from traveling. However, for those travelers prone to changing their minds, we highly recommend purchasing a “Cancel for Any Reason” policy. For more information on travel insurance and what we recommend, please contact your Travel Concierge and they will be happy to provide you with details and/or a quote.

I have “Cancel for Any Reason” Travel Insurance and I’ve changed my mind, what now?

We are here to assist you in making that claim to cancel your trip for any reason.

I have a “Traditional Travel Insurance” and I’ve changed my mind, what now?

Changing your mind, even for understandable reasons such as fear or anxiety, are not covered under traditional travel insurance policies. Thus, if you did not purchase a “Cancel for Any Reason” policy, you have elected not to insure your trip against changing your mind, and WALLSabout is not responsible to accommodate your personal circumstances. However, we may be able to work with you on a case by case basis, and so recommend contacting our Travel Concierge directly to discuss options.

The trip I booked is running, but I still have concerns about COVID-19, what now?

The comfort and safety of our travelers are always our first and foremost priority. However, if WALLSabout plans to run your trip as scheduled and you still have concerns, you may be able to cancel your trip per your travel insurance policy. See the two previous FAQ’s for details. As always, if you have specific concerns relating to your trip, we would be happy to discuss those concerns directly on a call with our Travel Concierge.

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