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Dear WALLSabout Travelers,
It is my life’s mission to connect you with the wonders of our world while keeping your health and safety top priority. WALLSabout™ stands with you in these uncertain times, and as such has implemented a unique policy in response to COVID-19 that can give you the confidence to continue planning the trip of a lifetime.
WALLSabout™ always strongly recommends clients purchase travel insurance as there are so many ways a good policy could aid a traveler. However, with our unique Travel Assurance Policy, our clients can rest assured that they have the added protection from us that their trip may be delayed due to a COVID-19 reason, however it will not be lost. Please see the details below.
Sincerely,
Benjamin Walls
Founder
Bookings made by December 31, 2022, are eligible to be postponed up to 30 days prior to departure in the event of a COVID-19-related reason* — whether at home or in your travel destination — and receive full credit toward future travel.
When preparing our travelers for their trip of a lifetime, we pride ourselves on assisting with all the “what if” questions that may arise. This past year, most “what if’s” have been related to COVID-19, so we have compiled a few FAQ’s below. Of course, we are available to further answer your questions, but this is a great place to start. Additional questions should be directed to [email protected]
WALLSabout has run 21 itineraries t0 East Africa in 2021 & 2022, and all went smoothly without complications from COVID-19.
We understand this is a real concern for many of our clients, which is why we highly recommend travel insurance and why nearly all of our clients elect to insure their trip with a good travel insurance policy that covers the hypotheticals listed below. If you’re booked on a WALLSabout trip, and you have not purchased a travel insurance policy, please contact your WALLS Consultant and/or WALLSabout Travel Concierge.
No problem, we will help you put in a claim on your travel insurance.
No problem, we will help you put in a claim on your travel insurance.
No problem, we will help you put in a claim on your travel insurance.
We monitor the COVID-19 situation around the world closely and if one of our “COVID-19 related reasons” (as defined above) occurs from 45 to 30 days prior to the trip, we will be in touch regarding any potential postponement, and not before. Due to the fluidity of the situation, we will not be making decisions before that time and we highly recommend our clients delay making any decisions until that time window as well. Keep in mind that we have already run over 20 trips post-pandemic and we do not anticipate postponing future trips due to COVID-19.
Our WALLSabout Travel Assurance Policy would go into effect, and we would help you transfer your trip to the time of your choosing within 18 months of your original trip dates. 100% of your deposits and payments would transfer. See full details on this page.
WALLSabout offers the option for a Client Initiated Transfer: When requested in writing 12 or more months prior to your trip departure date, you may elect to transfer the dates of your trip for any reason and receive full credit (less $500 per person) when a Transfer Agreement is fully executed within 7 days of receipt. This option may only be executed once per booking (you may not transfer a previously transferred booking) and is subject to the then published pricing of the new itinerary at the time of the transfer. Contact your WALLS Consultant and/or WALLSabout Travel Concierge for more information about this process, along with applicable terms and conditions.
As indicated in your WALLSabout Travel Agreement, we highly recommend all WALLSabout travelers to protect their trip against unforeseeable circumstances by purchasing a travel insurance policy. For most, this means a “Traditional Travel Insurance” policy that would cover you for sickness or injury and most unexpected circumstances that would prevent you from traveling. However, for those travelers prone to changing their minds, we highly recommend purchasing a “Cancel for Any Reason” policy. For more information on travel insurance and what we recommend, please contact your WALLS Consultant and they will be happy to provide you with details and/or a quote.
We are here to assist you in making that claim to cancel your trip for any reason.
Changing your mind, even for understandable reasons such as fear or anxiety, are not covered under traditional travel insurance policies. Thus, if you did not purchase a “Cancel for Any Reason” policy, you have elected not to insure your trip against changing your mind, and WALLSabout is not responsible to accommodate your personal circumstances. However, we may be able to work with you on a case by case basis, and so recommend contacting our Travel Concierge directly to discuss options.
The comfort and safety of our travelers are always our first and foremost priority. For example, our Travel Assurance Policy stands ready to protect your trip in the event COVID-19 greatly impacts your travel destination (full policy above). However, if WALLSabout plans to run your trip as scheduled and you still have concerns, you may be able to cancel your trip per your travel insurance policy. See the two previous FAQ’s for details. As always, if you have specific concerns relating to your trip, we would be happy to discuss those concerns directly on a call with our Travel Concierge.
"The goal with WALLSabout is not a great vacation, the goal is a life changing experience."
Benjamin Walls is an internationally recognized artist, founder of four successful startups, and an ardent conservationist. His dedication to connect people to the natural world has also led to the founding of WALLSabout Luxury Travel. “I believe there’s nothing more inspiring than our last great wild places — my mission is to reconnect people to those places in dynamic fashion. I do that with my artwork in my galleries, but WALLSabout™ is unique because it allows me to curate a three dimensional experience. The goal with WALLSabout is not a great vacation, the goal is a life changing experience."
Steve, aka “Fro” resides in Barwon Heads, Australia with his beautiful wife, daughter, and son. He met Benjamin years ago while working at Copper Mountain in Colorado and they’ve been lifelong friends since. Steve has spent the last five years traversing the plains of Africa with WALLSabout™, and is an expert in all things safari. His goal on every adventure is to make you feel completely at home halfway around the world!
Lisa has over a decade of experience leading trips to destinations such as Australia, Cambodia, Chilie, Costa Rica, Nepal, Peru and Vietnam. In addition to her skills as a Program Director, she owns her own small business and is a CPA! One of her favorite quotes is by Howard Thurman who said “Don’t ask yourself what the world needs. Ask yourself what makes you come alive, and go do that. Because what the world needs are people who have come alive.” Lisa remarks, "I truly come alive when I am given the opportunity to delight guests with one-of-a-kind experiences.’ Lisa makes her home in the Blue Ridge Mountains of Virginia.
WALLSabout Journeys™ are carefully crafted luxury travel itineraries that are hosted by hand-picked local guides. Each trip is scouted and curated by our founder, Benjamin Walls to provide an ideal in-depth experience of various destinations and includes extraordinary accommodations, custom sightseeing tours, private transportation, most (if not all) meals, domestic airfare, and friendly personal service before and during the trip.
“I utilize the tenacity I have developed as an artist to curate our WALLSabout™ itineraries. I omit countless ‘good’ experiences so I can offer an itinerary that is truly special. For me, it’s about not settling for less than exceptional.” —Benjamin Walls, Founder of WALLSabout™ Travel
Schedule a call with a travel professional to see if WALLSaboutTM is a good fit for you. We’re confident that a 15 minute phone call will yield more useful information than you’ll find online. If we aren’t the best fit, we’ll even suggest an alternative travel company.
For immediate service & pricing, call 877.989.2557.
Due to the volume of requests received, we require a phone number to verify you are a real person. We do not share your information with others.
Due to the volume of requests received, we require a phone number to verify you are a real person. We do not share your information with others.